Frequently Asked Questions

Below you will find some of the most frequently asked questions we get asked by our clients and customer. If you still have a question that is not answered here please don't hesitate to email us.

Q: What types of purse repairs do we offer?

A: We are able to reline purses, create new straps, replace or reinforce hardware and zipper repairs.

 

Q: Are we able to get original parts of handbags?

A: . You will never find original pieces as the are all brand makes and specialty made. However we do come very close to matching original hardware majority of the time.

 

Q: Can we change the colour of handbags?

A: Not always. The colour changing process entails of a lot of work and it varies depending on the bag and it's original colour and the colour you are looking to have it changed to. Sometimes it can compromise with the touch and flexibility so a proper assessment with one of our technicians is always necessary to determine if your bag is fit for a colour change.

 

Q: Do we only clean and repair handbags?

A: We do mostly handbags but we also clean back packs, duffle bags, briefcases, laptop bags and more.

 

Q: How long does it take for purse cleaning?

A: Purse cleaning is a more detailed job and requires approximately two weeks to complete.

 

Q: When we re-stain the purses how long will it last?

A: Usually after we have cleaned and re stained the purses they last up to a year or more depending on the use of it. If you use it every day and for everything sometimes less then one year.

 

Q: Do I have to worry about colour running from my purse on rainy days after it has been re stained ?

A: Not at all. The process of cleaning and re staining also includes a top coat that seals and protects the colour. We also put a scratch resistant formula and shower proof the bags before the are ready to be packaged.

 

Q: Are we able to remove animal urine odours from bags?

A: We have many cases like this and yes we are able to remove the odour. We use special enzymes to eliminate any smells.

 

Q: Can we remove ink stains from bags?

A: Ink stains are never 100% removable but we can improve the marks almost 90% with our cleaning and re staining process.

 

Q. Does colour come off or transferon to clothing after your purse staining process?

A. No it does not come off or transfer on to clothing. After the purse staining process we apply, depending on the item, a specific top coat to seal it then a scratch protector and then shower proofing.